Prices Drop
At CANTA BEAUTY LIMITED (“we”, “our”, or “the Company”)—with our office at RM D07, 8/F Kai Tak Fty Building, No. 99 King Fuk Street, San Po Kong, Hong Kong; phone: +852 9435 8464; email: Canta0111@outlook.com —we occasionally run “Prices Drop” promotions on selected women's clothing to bring you greater value. This policy outlines the key rules for these promotions, ensuring transparency for your shopping experience.
1. Scope of Prices Drop Items
- Eligible Products : Only items marked with “Price Dropped” or “On Sale” labels on our Shopify store are included in the promotion. These typically cover overstocked styles, seasonal pieces (eg, end-of-summer dresses), or past-collection items.
- Excluded Items : The following are not part of Prices Drop promotions unless explicitly stated:
- Newly launched products (marked “New Arrival”).
- Customized items (if applicable).
- Final sale items (marked “Final Sale”).
- Gift cards (if offered).
- Price Display : For each eligible item, both the original regular price (the price before the promotion) and the dropped sale price (the discounted price) are clearly shown on the product page.
2. Promotion Duration & Stock Rules
- Fixed Timeline : Each Prices Drop event has a clear start and end date, which will be announced on our store homepage, product pages, or promotional emails. We will not extend the event unless stated publicly in advance.
- While Stocks Last : Prices Drop items are available only in existing inventory. Once an item is sold out, it will be marked “Out of Stock” and removed from the promotion—we cannot restock items or honor the dropped price for out-of-stock products after the event ends.
- Quantity Limits : To ensure more customers can benefit, we may set a maximum purchase quantity per customer for high-demand Prices Drop items (eg, “Max 2 pieces per order”). This limit is noted directly on the product page.
3. Purchase Rules for Prices Drop Items
- No Minimum Order : There is no minimum purchase requirement to buy Prices Drop items—you can purchase 1 piece or multiple eligible items at the discounted price.
- No Stacking with Other Offers : Prices Drop items cannot be combined with other promotions, coupon codes, or discounts (eg, first-order discounts, free shipping offers), unless explicitly allowed in the promotion details (eg, “Extra 10% off Prices Drop items”). The dropped price is the final applicable price.
- Order Confirmation : All Prices Drop purchases are subject to our standard order confirmation process (as outlined in our Terms & Conditions). We reserve the right to cancel orders if pricing errors occur (eg, incorrect sale price display) and will notify you promptly to offer a full refund or repurchase at the correct price.
4. Returns & Refunds for Prices Drop Items
- Return Eligibility : Prices Drop items follow our standard Return & Refund Policy—you can return eligible items within 14 days of delivery, provided they are unused, unworn, unwashed, and in original packaging with tags intact.
- Refund Amount : Refunds for returned Prices Drop items are based on the actual amount you paid (the dropped sale price), not the original regular price. Return shipping fees are borne by you, unless the return is due to our error (eg, wrong item shipped, manufacturing defect).
- No Price Adjustments : If you purchased an item at its regular price before a Prices Drop event, we will not offer a price adjustment (eg, refunding the difference between the regular price and dropped price) for past orders.
5. Price Accuracy & Post-Event Rules
- Error Correction : We strive to display accurate dropped prices, but occasional errors (eg, system glitches, typographical mistakes) may occur. If a pricing error is identified, we will notify you immediately and allow you to cancel the order for a full refund or proceed at the correct price.
- Post-Event Pricing : After the Prices Drop event ends, eligible items will revert to their original regular price (unless included in a new promotion). We do not guarantee that the same dropped price will be reinstated for previously promoted items.
6. Queries About Prices Drop
If you have questions about eligible items, stock availability, or returns for Prices Drop products, contact our customer service team:
- Phone: +852 9435 8464 (Monday to Friday, 10:00 AM – 6:00 PM HKT)
- Email: Canta0111@outlook.com (include “Prices Drop Query” in the subject line + your order number if applicable)
We aim to respond to all inquiries within 2 business days.