Shipping Details
At CANTA BEAUTY LIMITED (“we”, “our”), we prioritize safe, timely delivery of your women's clothing—from dresses and tops to bottoms and outerwear. Below is a comprehensive overview of our shipping policies, including delivery options, timelines, fees, and support for shipping-related issues. For further questions, contact us at +852 9435 8464 or email Canta0111@outlook.com ; our office is located at RM D07, 8/F Kai Tak Fty Building, No. 99 King Fuk Street, San Po Kong, Hong Kong.
1. Delivery Coverage
We currently offer shipping to the following regions (with plans to expand based on customer demand):
- Local Delivery : All districts within Hong Kong, including urban areas and remote neighborhoods (additional surcharges may apply to areas with limited courier access—details are displayed at checkout).
- International Delivery : Selected countries and regions across Asia, Europe, North America, and Oceania. Eligible destinations are listed in the “Shipping Country” dropdown at checkout; if your location is not available, please contact our team for updates on future coverage.
2. Shipping Methods & Estimated Timelines
We partner with reliable courier services to balance speed and security. Delivery timelines are based on your location and shipping method, and exclude weekends, public holidays, and processing time.
- Order Processing Time : All orders are processed within 1 business day of placement (for orders submitted before 5:00 PM HKT). Orders placed after 5:00 PM HKT or on non-business days will be processed the next working day.
- Delay Notifications : While we strive to meet estimated timelines, delays may occur due to factors like courier operational issues or peak shipping periods (eg, holiday seasons). We will notify you via email within 24 hours if a significant delay (over 3 business days) is expected.
3. Shipping Fees
Shipping fees are calculated based on your delivery address, order weight (women's clothing typically ranges from 100–500g per item), and selected shipping method. Fees are displayed clearly at checkout before payment, with the following standard guidelines (for reference only—final fees are calculated dynamically):
- Promotional Free Shipping : Occasional campaigns (eg, seasonal sales) may lower the minimum order value for free shipping. Details will be announced on our Shopify store homepage and promotional emails.
4. Packaging & Protection
To ensure your clothing arrives in perfect condition:
- Each item is wrapped in a soft, dust-resistant garment bag (branded with CANTA BEAUTY) to prevent scratches or creasing.
- Multiple items are packed into a sturdy cardboard box with bubble wrap for additional protection against impact during transit.
- For international shipments, packages include all required shipping documentation (eg, commercial invoice) to facilitate smooth handling by courier and customs authorities.
5. International Shipping Notes
- Customs Requirements : For international orders, local customs authorities may inspect packages and require additional documentation. We provide accurate, complete shipping labels and invoices to comply with local regulations, but you are responsible for any local customs fees, taxes, or duties imposed by your country/region. We recommend checking with your local customs office to understand potential costs before placing an order.
- Delivery Confirmation : International shipments require a signature upon delivery to confirm receipt. If you are unavailable to sign, the courier will typically leave a delivery notice with instructions to reschedule or collect the package from a local depot.
6. Order Tracking & Follow-Up
- Tracking Information : Once your order ships, we will send an email with a unique tracking number and a link to the courier's tracking page. You can use this number to check real-time delivery status (eg, “In Transit”, “Out for Delivery”).
- Missing or Delayed Orders : If your order does not arrive within the estimated timeline, contact us within 7 days of the shipping date. We will work with the courier to trace the package; if confirmed lost, we will offer a full refund or reshipment (at your choice) at no additional cost.
- Damaged Packages : If your package or clothing is damaged during shipping, take photos of the outer packaging and the damaged item, then contact us within 3 days of delivery. We will arrange a free return (we cover return shipping fees) and process a refund or replacement promptly.
7. Contact for Shipping Support
For shipping-related inquiries—such as updating your delivery address (must be requested within 1 hour of order placement), checking tracking status, or resolving delivery issues—reach us via:
- Phone: +852 9435 8464 (Monday to Friday, 10:00 AM – 6:00 PM HKT)
- Email: Canta0111@outlook.com (include your order number in the subject line for faster assistance)
We aim to resolve all shipping queries within 2 business days.